Education: Bachelor’s Degree

Experience: 0 – 2 Years

• Attending Customer Walk Ins and addressing customer grievances w.r.t. Gold Loan process & various schemes available at IIFL.
• Verify customer’s KYC & complete online registration.
• Ensure to adhere to standard operations procedure of organization and maintain all important registers at branch level.
• Provide after sales service to existing customers and obtain references from them to increase customer base.
• Ensure to bring in New CUIDs ( New Customers) and maintain good relationships with existing customers for generating renewal & referral business.
• Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the proper catchment areas and generate leads for prospective customers.
• Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and update in system.
• Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue.
• Drive cross-selling of other financial products to existing customers.

• Bachelor’s degree with 0-2 years experience with good communication skill and computer knowledge.
• NBFC experienced preferred